Banks & Credit Unions

Maximize retention, maintain compliance and mitigate financial risk. We provide exceptional customer and member support with industry leading mortgage portfolio management.

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Superior Service and Performance

We are proud of our longstanding partnerships with banks and credit unions nationwide, many of them exceeding decades. We have invested heavily in technology and skilled professionals to deliver a superior mortgage servicing experience. We are a partner, an extension of your team committed to delivering results, treating your members and customers as our own.


Our proprietary analytics platform offers unprecedented visibility into your loan data. Dashboards provide at-a-glance summaries down to the loan level. Lenders can access historical, current and predictive views of their loan portfolio to identify opportunity, manage risk and mitigate loss.

This is LoanCaring

Exceptional customer service starts with our people. We provide personalized support, including more than 1,200 highly trained staff in redundant call centers nationwide. Our intuitive website,, equips lenders and borrowers with extensive self-serve tools and resources.

An Extension of You

We strive to make our services to your members as streamlined as possible. This includes tendering and applying payments made through bank branch systems and single sign-on capabilities. We offer a variety of private label options to keep your company’s name and logo in front of your customers. When your brand is associated with advanced servicing systems and caring customer service specialists, your borrowers will choose to work with you again and again.

row of houses

Adding Value to Membership

We work extensively with Credit Union Service Organizations (CUSOs) to provide mortgage subservicing support for their members. We add significant value to CUSOs specializing in origination services by enabling them to add servicing to their membership offering.

Understanding Bank Culture

We pioneered the subservicing business in the early 1990’s. At the time, LoanCare was an operational division of a $300MM thrift located in Norfolk, VA. In other words, we thoroughly understand bank culture and what is important to their customers.

LoanCare Mortgage Servicing Solutions

team working on computers


LoanCare is an outsource option for banks and credit unions to expand capabilities and respond to market dynamics with operational efficiency and without infrastructure dependencies.

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LoanCare component servicing enables clients to pay for what they need. Capabilities include Mortgage Insurance Claims, Post-Foreclosure and Foreclosure Services, Bankruptcy Monitoring, Loss Mitigation and Collections.

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LoanCare interim services help clients navigate the complexities associated with selling loans in secondary markets. Reduce manpower, streamline transitions, avoid onboarding delays, and maintain RESPA compliance.

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In addition to holding licenses in each state requiring one, LoanCare is an approved servicer for the U.S. mortgage industry.

S&P Global
Fitch Ratings
Tier 1
Above Average
S&P Global
SQ3+ Special Servicer
SQ2 – Primary Servicer, Prime/Alt-A
Fitch Ratings
RPS2 Prime
RPS2 Subservicers

This is LoanCaring.

LoanCare delivers the best-in-class servicing experience for lenders and borrowers. We provide industry leading portfolio management. Your success is ours. We treat your customers as our own.

Service Beyond Expectations


It begins with unmatched industry expertise.
Your customers receive the support they need from the most qualified professionals, no matter when or how they reach us.


Quality, Compliance, Dependability
Our clients know we will get the job done, delivering the best financial outcomes with exceptional customer support.


Innovation at work.
From our digital first mindset to our proprietary analytics platform, we uniquely offer the most actionable portfolio insights and data-driven strategies in the industry.

Interested? Let’s talk.

Learn how our mortgage servicing solutions deliver superior service for your members and customers while minimizing risk and driving business efficiency. Please submit information for us to reach you.